Schedule Report issues has been reported and fixed. We expect schedule report to resume tomorrow as expected. (December 16, 2022)
The INSIGHT dashboard may be blank for some users, and we are currently looking into a patch for the issue. (December 16, 2022)
System Email Issue (December 15, 2022)
System Maintenance Completed (December 15, 2022)
Winland Devices are using IP address: 188.8.131.52
For more information please visit:
Help Center Network Troubleshooting
CHANGE: All emails will come from @winlandinsight.com
We have received reports of problems with our schedule reports and a fix has been implemented. Schedule reports are expected to resume normally tomorrow. December 16th, 2022
We have received reports of some users unable to see their devices under the dashboard tab. We are currently looking into a patch for this issue. December 16th, 2022
Deployment V 3.0.670 has been completed December 15th, 2022.
This update will allow the support of the EAPro® – Gateway with the INSIGHT Application.
Complete: ” – ” to allowed characters for Username.
Completed: Select Box for notifications on system maintenance or updates.
Complete: NO/NC From Insight bug fix
Completed: Report Labeling.
Bug Fix Complete: Dashboard automatic updating.
Completed: Improvements to the report scheduler
(Completed) Mobile CSS Patch: Final patch for mobile viewability.
Completed: Bug fix for Notification Profile Deletion
Completed: Bug fix for Mobile Logo sizing.
If you find that you are having issues, please contact
Tech Support at 800-635-4269 x1 (8:00 AM – 5:00 PM CST)
Or view our Self Help Center: https://help.winland.com/
After hours please email firstname.lastname@example.org
12/15/2022 – 1:30 PM CT: Maintenance Complete
12/15/2022 – 10:00 AM CT: Maintenance Started
03/09/2021 – 9:50 AM CT: Maintenance Complete
03/09/2021 – 9:10 AM CT: Maintenance Started
8/17/2020 – 2:30 PM CT: Network Stabilized
8/12/2020 – 3:40 PM CT: Network Degradation
8/12/2020 – 10:45 AM CT: Deployment Complete
8/12/2020 – 9:00 AM CT: Deployment Started
3/5/2019 – 11:00 AM CT: Network Stabilized
3/4/2019 – 11:00 AM CT: Network Degradation
2/19/2019 – 9:40 AM CT: Maintenance Complete
2/19/2019 – 9:00 AM CT: Maintenance Started
11/20/2018 – 9:45 AM CT: Deployment Complete
11/20/2018 – 9:00 AM CT: Deployment Started
11/15/2018 – 4:35 PM CT: Network Stabilized
11/15/2018 – 8:20 AM CT: Network Degradation
5/25/2018 – 2:40 PM CT: Deployment 2.2.433
3/27/2018 – 2:27 PM CT: Network Updated Patch Deployed
3/15/2018 – 10:09 AM CT: Network Patch Deployed
3/14/2018 -11:14 PM CT: Device Connection Performance Issue Notice
3/2/2018 – 10:23 AM CT: Database Performance Degradation Resolved
3/2/2018 – 10:05 AM CT: Database Performance Degradation Notice
12/22/2017- 9:01 PM CT: Database Performance Stabilized
12/22/2017 – 4:42 PM CT: Database Performance Degradation
12/13/2017 – 6:01 AM CT: Network Stabilized
12/13/2017 – 3: 53 AM CT: Network Degradation
11/29/2017 – 1:26 PM CT: Deployment and rollover complete for V 2.2.376
11/29/2017 – 12:52 AM CT: Deployment started for V 2.2.376
9/27/2017 -11:35 PM CST: Re-sending emails that were stuck in queue.
9/27/2017 – 8:31 AM CST: Email Notice
7/18/2017 -11:24 AM CST: Deployment complete.
7/18/2017 – 8:24 AM CST: Deployment patch fixes started.
5/11/2017 – 9:40 AM CST: Deployment fix for IE & Firefox complete.
5/10/2017 – 10:10 AM CST: Deployment Roll back due to IE & Firefox issue.
5/9/2017 – 12:41 PM CST: Deployment for CSS Final Completed.
5/9/2017 – 12:12 PM CST: Deployment for CSS Final Started.
3/31/2017 – 9:42 AM CST: Deployment for dashboard bug fix.
3/14/2017 – 6:30 PM CST: Data Log patched. System stable.
3/13/2017 – 11:50 AM CST: Data Log issue started.
2/6/2017 – 4:50 PM CST: Bug fix in process.
12/28/2016 – 9:48 AM CST: System Report update complete.
12/28/2016 – 9:30 AM CST: System Report update started.
12/21/2016 – 8:52 AM CST: System update complete.
12/21/2016 – 8:44 AM CST: System update starting.
12/5/2016 – 8:55 AM CST: Website Cert Resolved.
12/5/2016 – 8:47 AM CST: Website shows Cert error. Still able to login. Not all browsers affected.
9/6/2016 – 8:07 AM CST: All system working properly, email issue have been resolved after implementing system change during the weekend.
9/1/2016 – 12:51 PM CST: Emails are showing delay, we are currently investigating.
8/30/2016 – 10:36 PM CST: Emails are flowing through the system properly.
8/30/2016 – 2:24 PM CST: Email are showing slight congestion, and some are being delayed. Not all users are affected.
8/26/2016 – 5:04 PM CST: Email delay resolved.
8/26/2016 – 10:32 AM CST: Some emails are showing a slight delay due to network congestion. This is being looked into, not all users are affected.
7/20/2016 – 3:20 PM CST: A bug was found with Alert Report by Location when ran on demand. Fix is being deployed. Scheduled reports are unaffected.
7/15/2016 – 2:25 PM CST: A push has started on the scheduled reports. This may take a couple hours to catch up.
7/15/2016 – 7:35 AM CST: Not all users received their weekly or daily scheduled report. Looking to see if this was caused by update or the bug found last night.
7/14/2016 – 10:54 PM CST: A bug was found with notifications, a push will be deployed, some users may see messages that were held.
7/13/2016 – 3:31 PM CST: Update is complete. You may need to logout of the system and log back in prior to being allowed to change device settings.
7/13/2016 – 2:56 PM CST: Changes to the Device Settings may not save during the system update. Please wait until update is complete before trying to make changes to the device.
7/8/2016 – 3:00 PM CST : Winland in planning on updating the Insight System on July 12th, as part of an enhancement. We are not anticipating any downtime, but a few devices might show offline for a brief period.
6/6/2016 – 11:00 AM CST : There was maintenance on the device communication subsystem this morning that may have caused some units to generate an offline alert otherwise the system is functioning normally.
5/31/2016 3 PM CST- Device communication is stable. If your device still states it’s offline, a reboot is required. This must be done at the device. Unlock > Main Menu > System > Reboot.
5/31/2016 1:22 PM CST – Device communication was brought down to force a reconnection. Emails notifications have been restarted (duplicates emails may be sent due to system restart). Some devices may show offline during the restarting process.
5/31/2016 3 AM CST – We have noticed there is a issue with the website stating some devices are offline, yet diagnostics on devices are showing online. We are investigating.
5/25/2016 The latest software updates to Insight were to add an Insight status link to the login page and fix a bug that, in certain situations was causing duplicate alert emails. Very little system impact was noticed during the updates.
5/10/2016 At around 7 PM CST, Winland noticed an issue with communication with some devices. During the process of troubleshooting some devices were alternating between online and offline. Not all units were affected. We are sorry for the inconvenience.
5/5/2016 Maintenance complete for Sensor Acknowledgement